1. Scope

    2. Yegomobility Limited (“Yego,” “we,” “our,” and/or “us”) values the privacy of individuals who use our application, websites, and related services (collectively, the ”Yego App”, “Yego Platform” or “Services”). This Privacy Policy explains how we collect, use, and share information from Yego users (“Users”).

    Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service.

  2. Collected Information
    1. Information provided by you

      2. When using our Services, we may ask you to provide certain Protected Information, such as registration information (mobile phone number, name, or email) or user profile information (payment method). When you contact our Call Center or Customer Support, you may choose to provide us further information.

    2. Information collected when you use our Services

      3. We may use a variety of technologies that automatically (or passively) collect data and related information whenever you access or use our Services, including without limitation:

      • Technical information. about devices, such as such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics. This information allows us to perform internal operations necessary to provide our Services, including to troubleshoot software bugs and operational problems.
      • Location information. This information allows us to connect Users with Third-Party Providers.
      • Usage information. This information allows us to improve our Services by understanding how you interact with our Platform.
      • Call and text message information. For quality and training purposes, bookings through the Call Center and communications through the Platform between Users and Third-Party Providers may be recorded.
      • Information from Cookies and Similar Technologies. We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through our Platform and interact with advertisements, to learn what content is popular, and to save your preferences. Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers to help websites and apps recognize your browser. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
  3. Use of Collected Information

    4. All the information is collected with the purpose of enhancing the experience and quality of our Services, including to:

    • Connect Users with Third-Party Providers;
    • Create and update users’ accounts;
    • Personalize the experience of users;
    • Process or facilitate payments;
    • Analyse, improve and develop our Services;
    • Communicate with users about services, promotions, updates, news, events etc.;
    • Provide customer support;
    • Find and prevent fraud;
    • Respond to trust and safety issues, including accidents, disputes between Users and Third-Party Providers and requests from the authorities.
  4. Sharing and Disclosure of Collected Information

    5. Yego may share the Collected Information:

    1. With Third-Party Service Providers

      2. Yego may allow you to connect with other Third-Party Providers such as websites, products, or services. If you use these services, we will provide the Third-Party Providers with information about you to allow them to provide the service to you. For example, we provide some basic information (such as name, pickup location, contact number) to drivers so that they can easily locate you. Yego cannot guarantee the privacy practices of these Third Parties.

    2. With Yego service providers and business partners

      3. Yego may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners, such as payment processors and facilitators.

    3. For legal reasons

      4. Yego may share your information with government authorities and law enforcement officials if we reasonably determine disclosure is: (i) required by applicable law, regulation, operating agreement, legal process or governmental request; (ii) necessary to protect the rights, property, or safety of Yego, our Services, or the public.

    4. With your consent

      5. Yego may share your information other than as described in this policy if we notify you and get your consent for sharing the said nformation.

  5. Changing and Canceling Account

    6. Yego will retain your information for as long as your account is active. If you wish to cancel your account contact us at feedback@yegoglobal.com . Even after your account is terminated, we will retain some of your information for a period of time as needed to resolve disputes, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively.

  6. Security

    7. All collected information is securely stored within our databases. While we take reasonable precautions to protect your information, we cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us.

  7. Privacy Policy Updates

    8. From time to time, we may update this Privacy Policy to reflect changes to our information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy on our Platform. We encourage users to read this Privacy Policy periodically to stay up-to-date about our privacy practices. As long as you use our Services, you are agreeing to this Privacy Policy and any updates we make to it.

Contact Information

Feel free to contact us at any time with any questions or comments about this Privacy Policy, at feedback@yegoglobal.com